I promote reflective practice, long-termism, contemplative management and scholarship, and compassion through my work. I am passionate about using research evidence strategically for social benefit. I am dedicated to improving the working lives of health and social care professionals.
I am the Director of the Centre for Interprofessional Education and Learning and Associate Professor in Organisational Behaviour at the University of Nottingham Faculty of Medicine and Life Sciences.
I was previously Head of Learning, Research and Evaluation at The Social Innovation Partnership, where our mission was to improve people’s quality of life and make society fairer.
I am also an affiliate academic at King's College London, Lincoln, London Southbank and Birmingham Universities, leading and advising on health services research and evaluation. I lead several behavioural science and workforce factors in artificial intelligence research streams as part of KiTEC.
My research interests lie in understanding healthcare organisations, predominantly utilising qualitative ethnographic methods. I sit on a number of research, evaluation and education boards nationally and internationally. I was formerly the Programme Lead for the Master's in Public Health at King's College London and lecture widely in aspects of health policy, organisation and management. I co-develop the mental health outcome measure PSYCHLOPS, which has been used by the World Health Organisation and Médecins Sans Frontières.
I have had an almost 20 year career in the health and social care sector, holding several senior leadership positions and advisory roles in a range of settings, most recently leading a large-scale research and communications programme at Guy's and St Thomas' NHS Foundation Trust. I direct the qualitative evaluation consultancy ResPeo. As a consultant, I specialise in relationships at work, organisational development, soft skills and quality improvement.
I am a Chartered Psychologist through research and teaching and a Coaching Psychologist, working with NHS executives and teams. I am presently a Trainee Person-Centred and Experiential Psychotherapist. I am also a School Governor, British Psychological Society East Midlands Branch Committee Member, and Member of the Institute of Health and Social Care Management Workforce Wellbeing Special Interest Group.
I was awarded the Fellowship of the Royal Society for Arts, Commerce and Manufactures in recognition of my work in the field of organisational resilience as Founding Director of the Centre for Organisational Resilience at Lincoln International Business School and contribution to quality improvement in health.
MSc Person-Centred and Experiential Psychotherapy - In Progress, Sherwood Psychotherapy Training Institute
PGCE in Higher Education, Birkbeck
PhD Health Services Research, King's College London
MRes Public Policy and Management, Birkbeck
MSc Mental Health Studies, Institute of Psychiatry
BSc Psychology with First Class Honours, University of Westminster
Professional Diploma in Health and Social Care Management, Open University
Mental Health First Aider
PRINCE 2 Practitioner
Agile Project Management Practitioner
SIx Sigma Green Belt
Lean Management Green Belt
Enhanced DBS, Safeguarding & Child Protection - up to date
British Psychological Society:
Chartered Psychologist, Registered Coaching Psychologist & Associate Fellow
Full Member Division for Teachers and Researchers in Psychology
Full Member Special Group in Coaching Psychology
Member Qualitative Research Methods Section
Member Division of Occupational Psychology
Fellow Chartered Management Institute
Fellow Higher Education Academy
Certified Management and Business Educator, Chartered Association of Business Schools
Principal Practitioner Association for Business Psychology
Full Member Institute of Healthcare Management
Affiliate Member Academy of Social Sciences
Member Her Majesty’s Prison & Probation Services Research Network
Member Future of Work and Organizational Psychology
Fellow Royal Society for the Encouragement of Arts, Manufactures and Commerce
Q Community Member The Health Foundation
Associate Work Foundation